Refund policy

  • Effects of withdrawal

    If you withdraw from this contract, we shall reimburse to you all payments received from you, not including the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payments as you used for the initial transaction.

    Free GLS returnlabels will be provided to customers from following countries; Denmark, Germany, Belgium, and Austria.

    For other countries, you will have to bear the direct costs of returning the goods.

    You must send back the goods without undue delay and in any event no later than 90 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 90 days has expired.

    We recommend that you save the post office receipt as proof of your delivery of the package to the post office/carrier.

    You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

    Important: The returned items must be in the same condition as you received them. Items in unsuitable or used condition will be rejected and returned to you. Do NOT remove any hangtags or labels. If these are removed, the return will be rejected, and the items will be returned to you.