We've compiled a list of frequently asked questions.
If you do not find the answer to your questions here, please contact our customer support at info@gabba-denim.com.
HOW DO I RETURN AN
ITEM?
To return an item, you must
pack the item, together with a filled-out return form, and then drop it
off with your desired shipping solution.
Please return the items
to:
Yab Yum
Clothing Company ApS
Birkemosevej 16
6000 Kolding
Denmark
Once we have received the
package, we will credit your money back to your used payment method within 3-5
business days.
You will receive an email
confirming this.
Free GLS return labels will
be provided to customers from the following countries: Denmark, Germany,
Belgium, and Austria.
You can return items within
90 days. The returned items must be in the same condition as you received them.
Items in unsuitable or used condition will be rejected and returned to you.
DO YOU OFFER FREE
RETURNS?
We offer free returns to the following countries:
Denmark, Germany, Belgium, and Austria.
I DIDN’T FIND A RETURN
LABEL IN MY PACKAGE – WHERE DO I FIND ONE?
If you live in Denmark,
Germany, Belgium, and Austria, and didn’t find a return label in your
package, please contact our customer support at info@gabba-denim.com.
FOR HOW LONG CAN I RETURN MY
ITEMS?
You can return an item
within 90 days.
WHEN DOES MY ACCOUNT GET CREDITED, AFTER I HAVE SENT AN ITEM BACK?
Once we receive the items at
our warehouse, we will process the return, and you should have the money within
3-5 business days. You will receive an e-mail confirming the processing of your
return.
If you did not receive your
money within 5 business days, please contact customer support at
info@gabba-denim.com.
WHAT INFORMATION DO I NEED
TO ATTACH WHEN RETURNING ITEMS?
Please fill out our return
form. It should be included in your shipment. If not, you can find it by clicking here.
CAN I EXCHANGE ITEMS FOR
ANOTHER SIZE OR MODEL?
Yes – however, to ensure
quick delivery, we ask you to return the unwanted size, and then place a new
order online.
I HAVE RECEIVED THE WRONG
ITEM - WHAT DO I DO?
If there are any problems
with your order or you received the wrong item, please contact us by mail:
info@gabba-denim.com
I RECEIVED THE WRONG SIZE.
If there are any problems
with your order or you received the wrong item, please contact us by mail:
info@gabba-denim.com
THERE IS AN ERROR IN THE
ITEM I RECEIVED - WHAT DO I DO?
If there are any problems
with your order or you received the wrong item, please contact us by mail:
info@gabba-denim.com
DO YOU HAVE A SIZE
GUIDE?
Yes, we do!
You can find it by
clicking here.
If you have further
questions about sizing, please contact customer support at
info@gabba-denim.com.
I LIVE IN NORWAY - WHAT KIND OF FEES CAN I EXPECT?
All Norwegian orders include local taxes and duties paid, so there are no additional costs for you.
I DON'T LIVE IN THE EU - WHAT KIND OF FEES CAN I EXPECT?
Depending on residence country, you might be subject to extra shipping, handling and import fees.
DID MY ORDER GO
THROUGH?
You should receive an order
confirmation shortly after placing your order. If you did not receive it,
please check your spam folder. If you still haven’t received it after 24 hours,
please contact customer support at info@gabba-denim.com.
I DIDN’T GET AN ORDER
CONFIRMATION – WHERE CAN I FIND IT?
You should receive an order
confirmation shortly after placing your order. If you did not receive it,
please check your spam folder. If you still haven’t received it after 24 hours,
please contact customer support at info@gabba-denim.com.
I'M MISSING AN ITEM IN MY
SHIPMENT.
If there are any problems
with your order or you received the wrong item, please contact us by mail:
info@gabba-denim.com
I HAVE NOT RECEIVED MY ORDER
- WHAT DO I DO?
If there are any problems
with your order, please contact us by mail: info@gabba-denim.com
CAN YOU DELETE MY ORDER?
Yes, we can delete your
order if we didn’t ship it out yet. please contact customer support at info@gabba-denim.com, as soon as possible.